Aylen + shrooms - web_Photo cred_Sara Ki

FAQ

OUR SNACKS

Magic mushrooms?


Medicinal mushrooms are magical in the way that they allow their medicine to unfold within the body, however they are NOT the psychedelic kind. We like to call them the CBD of the mushroom world.




How can I get them?


Go on to the shop tab on our website. After you fill your basket with the shroom goodies you would like you can select the option you would prefer to get them.

We can send them to you by post UK Wide or you can collect them from us in Islington or our markets.




How many grams of herbs and mushrooms are in each snack?


We use about 0.5-1g of herbs and dual extracted mushrooms in each snack.




How many can I eat in one go or day?


Generally when starting to take medicinal mushrooms and herbs we recommend taking them daily in small doses, this allows you to develop an understanding and awareness of how the herbs are unfolding their medicinal magic for you. We suggest eating no more than 4 of the same snacks in one go to start with. Our treats are quite filling so we'll be surprised if you manage more than 3. Trust your body’s innate wisdom and intuition. Your body will let you know if you need more or less as you experiment. Some customers feel really relaxed after eating one brownuffle others report the same after 2 or 3. We encourage you to discover your own personal Myshrooms Snack dose.




Will I feel anything?


This is very subjective as we all have different body systems. What you feel will depend on your level of internal awareness, constitutional sensitivity and current health condition. The medicinal benefits of these mushies and herbs come with consistency and accumulate over time. Apart from indulging in our snacks we would recommend consuming these on their own regularly for at least 30-100 days to really allow the medicine to unfold within your system. Some customers have reported sleeping really well after eating our snacks and others have said they felt a lot more energised. As long as you are taking the herbs they will be working their magic for you.




Allergen information


All Myshroom snacks are free from GLUTEN, DAIRY and EGGS. However there may contain traces of SOYA, CELERY, SESAME & NUTS. We don't use nuts in all of our products, but we cannot guarantee NUT free, due to them being made with the same equipment.




How do I store my snacks?


Storage instructions can be found on every product page on the website.

Generally we recommend refridgerating your snacks as soon as you get them. They should keep for 3 - 7 days.
However if you are someone who can't help but keep the fridge door open for long periods of time they might not last as long.




Are OH MY SHROOMS Snacks suitable for diabetics?


We aren't able to give advice on this. If in doubt, please talk to your doctor/health adviser.




Can I freeze my snacks?


Yasss! If you are going to freeze some then make sure you get them in the freezer on the day they arrive. To defrost, take one out of the freezer 30 min before you want it. Eat within 24 hours. Our Snyckers and Twix bars can actually be eaten straight out of the freezer. They are gooier than normal and absolutely delicious.





REFUNDS

Do you offer refunds?


Due to the perishable nature of our products, we are unable to offer refunds. Once you have placed an order, it is your responsibility to be available to receive the delivery. Please bare in mind the products are delicate & may break easily & on rare occasions they may not have been handled with care & items may arrive in a bad condition. If upon collection or delivery of the Products you find that they are not those ordered by you (for example, the flavour or quantity is incorrect), or the order is incomplete, or a Product is in a damaged condition when you receive it, please provide photographic evidence immediately to myshroomsuk@gmail.com. Since taste is a very personal matter and subjective we cannot accept the return of any Products merely because you do not like the taste. We may change the shape of our products, never the weight, in order to fit them into the packaging boxes. Therefore the actual products received by you may not visually match those on our website. Accordingly, we cannot accept the return of any product because it does not match the shape on our website.





DELIVERY

How can I get my order? | Delivery options


We currently have 2 delivery options depending on each of our products. Postal delivery and collection.

UK Postal delivery
This option is available for our gift boxes, brownuffles, mushrooms and extracts, bars and protein balls. The rest of our cakes like our Berry Creamcake and Carrot Cake are quite fussy and need extra care when being handled. Therefore we are unable to send these out in the post. For UK addresses we use Royal Mail First Class. This means that your order should get to you within 1- 5 working days. Or for an additional charge you can pick Royal Mail Tracked 24 so that you are able to follow your order's journey.

Hand delivery
From time to time we may offer London hand delivery. You can find out at the top of your basket/cart page. Collection This option should only be selected if you can collect from us in Islington, London. We will meet you outside We Are Kilo, 518 Holloway Rd, London N7 6JD. Please do not go in asking for your order as they will not have it. Message us before placing an order to arrange a time for you to come and collect.




When will my order be posted? | Postal Service


Order by and Dispatch days for Postal Orders can be found at the top of your basket/cart page.
If you missed the cut off or need something delivered on a specific date, drop us an email & we'll see what we can do. We will email you to confirm your order has been dispatched. Please be sure to check your junk mail if you don't receive the email.




When will I receive my hand delivery?


You can find out the date of the next delivery at the top of your basket/cart page. You can also find the Order by time on these pages. This will usually be one or 2 days before. Sometimes we extend this Order by deadline. We announce this on our Instagram and Facebook Stories.
If you missed the cut off or need something delivered on a specific date, drop us an email & we'll see what we can do. We will email you to confirm the time slot at which you will receive your order.




How can I place an order for collection?


Before you place an order for collection get in touch so we can arrange a time for you to come and pick up your snacks. This option should only be selected if you can collect from us in Islington, London. We are based between Holloway Rd Station (Piccaddily line) and Upper Holloway Station (Overground line).




What if I or the recipient isn't home?


​Our postal boxes are designed to fit through standard letterboxes, please consider that the package may not fit and therefore you may be left a red card from Royal Mail. Orders for more than one box will not fit through your letterbox. Once you have placed an order, it is your responsibility to be available to receive the delivery. Due to the storage by them, we will not be able to guarantee freshness or quality and the product is likely to deteriorate. Due to COVID-19 there may be some delays with your items and some parcels may take over 7 days to arrive. For hand deliveries, we will email you an estimated delivery time the day before it's due. Someone must be at the address provided by you to receive the order. If you would like us to leave your order in a safe place, instructions must be provided when placing your order or via email at least 1 hour before your estimated delivery time. If for any reason you find yourself unable to receive your order or we are unable to leave it in the safe place as instructed, we will be within our right to do as we see fit with the products purchased and will not be able to refund you. We will contact you within 24 hours with the options available to get your order to you. These may incur an additional charge and we cannot guarantee the freshness of the product. We will provide photographic evidence of orders left at a safe place and cannot accept any liability for them going missing after the time we have left them. Delivery delays may occur due to circumstances beyond our control, we will do our best to notify you of any delays by email or phone. If due to delivery delays on our side we are unable to hand over your order to you we will be in touch to arrange the best way to get it to you. If we are still unable to get your order to you a refund to the credit/debit card used to make the order will be issued.




How are the items packaged?


To package our items we use card board postal and takeaway boxes, paper and plant plastic bags, greaseproof paper, paper tape and sugar cane bags. On some occassions we also reuse date boxes, and packaging materials we receive from ordering our ingredients.





MEDICINAL MUSHROOMS & TONIC HERBS

What are Tonic Herbs?


Tonic herbs were used for thousands of years by healers in ancient China. Also known as herbal tonics, they are medicinal herbs which are scientifically proven to support the body and deliver extraordinary health benefits. There are three distinct categories within Tonic Herbs: Superior herbs - these can be consumed daily with benefits accumulating over time. They were used daily by Emperors and the wisest and wealthiest people. Regular herbs - these can be used to treat poor health. They shouldn't be used for a long period of time, due to the negative secondary effects they can have on the human body. Inferior herbs -primarily considered to be toxic, should only be used for short periods of time to get a powerful and fast result when treating serious illnesses intensly. Tonic herbs fall under the “superior herb” group. These are known to be safe, gentle, well-tolerated and effective for the vast majority of people. Tonic herbs work with the body to help it adapt rather than forcing it to change, this allows a measured, nourishing and normalising effect to unfold within the body and its systems. Tonic herbs were rraditionally taken daily to promote longevity and prevent illness. They offer nourishment to the vital organs, strengthen essential functions and improve quality of life, without negative side effects. Some tonic herbs also fall are considered as 'adaptogens' as they aid the body in modulating one or many of its functions. Adaptogens must have certain characteristics; Its consumption must not create any harm or additional stress on the body. It must encourage healing via a non-specific action, supporting all of the body’s vital systems, including the nervous system, endocrine system and immune system. It must be adaptive in nature, assisting the body to overcome any physical, psychological or environmental stressors. Scientific research has verified their safety and confirmed the effects observed and documented by ancient Herbal Scientists over thousands of years of practice.




What are medicinal mushrooms?


Medicinal mushrooms have been a part of the human race’s quest for health and longevity for thousands of years. They assist in building our bodies immunity and resistance to a wide range of stressors and normalise body functions In the wild these mushies like their trees, specially the bark of the particular trees in which to grow. For example Chaga thrives on the bark of the birch tree. The medicinal compounds present in mushrooms come from the medium on which they grow. Most companies out there today sell mushrooms that are grown on grains/cereals like rice and oats, this leads to a false reading when looking at the active constituents such as polysaccharides and beta glucans. These are the compounds that provide us with the medicinal benefits, and that is why a lot of people who jump on the shroom wagon get dissapointed after experiencing nothing from a product they bought on the internet.




Why do you use mushroom extracts? / What types do you use?


We use a range of organic mushroom extracts, both in powder or liquid form. We use these due to their convenience and medicinal potency. In ancient times these used to be incorporated in a similar way, primarily taken in teas and culinary dishes throughout the day. Most herbs need to go through some form of processing in order to make their medicinal properties bio-available for human consumption. This may be by steeping the herb in boiling water for 20 mins - 2+ hrs or leaving it to extract in alcohol for weeks, months or even years!




Where do you source your medicinal mushrooms from?


Our Chaga chunks come from the clean forests in Vladimir, Yaroslavl and Nizhny Novgorod. It is cut with an ax or saw then left to dry. All our extracts are organic and are sourced through other companies. Our dream and end goal is to develop a relationship with small scale growers deep in the wild who care about the earth and don't take any shortcuts. If you know anyone please do message us! Our Chaga dual extract is wild collected in the Great Khingan region in the very north of China, extracted only from the fruiting body. Our Cordyceps dual extract is lab grown on a vegan substrate. Our Lion's mane dual extract is sourced from China. Our Reishi is extracted only from the fruiting bodies. They are grown organically on real linden logs which is the natural growing substrate for Reishi.